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Accessories & Bags
Accessories & Bags
Frequently asked questions
Do you offer free shipping?
Yes. Standard UK delivery is free on every order from By Kalu. There is no minimum spend and no extra delivery or handling charge at checkout.
What payment methods do you accept?
We support several trusted payment options so you can check out in the way that suits you best. These include Amazon Pay, American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely using SSL encryption to keep your details protected.
How long does delivery take?
Orders are prepared within 1–2 working days. Once dispatched, delivery usually takes 3–7 working days (Monday to Friday, excluding UK bank holidays), so most orders arrive within 4–9 working days in total. When your parcel leaves us, you will receive a tracking link so you can follow its progress.
Is my personal and payment information safe?
Yes. Protecting your privacy and payment details is extremely important to us. By Kalu does not store sensitive payment information, and all transactions are processed through secure encrypted systems.
Do you ship internationally?
At the moment, we only deliver within the United Kingdom, including England, Scotland, Wales and Northern Ireland. If shipping becomes available in other regions, we will share the news with our community.