Policies

QUALITY GUARANTEE

KALU strives to produce the highest quality possible. Items are considered faulty where a quality or production flaw occurs within 1 year of the purchase. Please inspect your product carefully immediately upon receiving it. We will make reasonable repairs on items purchased from bykalu.com from up to one year from the date of purchase. Please address repair inquiries to info@bykalu.com.

Please note that we reserve the right to deny unreasonable repair requests.

RETURNS/EXCHANGE

  • ONLINE
    KALU proudly stands behind the design and quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 10 days of the receipt for a full refund (not including shipping). The item must be returned in unused condition, and in its original packaging to assure full credit. No item can be accepted for return or exchange which bears any indication that it was used.

  • SHIPPING RETURNED MERCHANDISE
    We recommend that customers shipping returned merchandise request adequate insurance to cover the purchase price of the shipment as well as lost parcels. Customer should also obtain a tracking number. KALU will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements in KALU's sole discretion.

  • SALE & REDUCED MERCHANDISE
    All sale and reduced merchandise are final sale and not eligible for return or exchange.

CHANGES & CANCELLATIONS

If you wish to cancel or modify your order, please send an email as soon as possible to info@bykalu.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions. If you would like to purchase a different product, please visit our website or contact us at info@bykalu.com.


PRODUCT AVAILABILITY

All products are subject to availability. We reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.


PAYMENT & PRICING

KALU accepts the following forms of payment for online purchases:
- MasterCard
- Visa
- PayPal
- Discover

Prices displayed on the KALU website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

KALU charges state, local and county taxes on online transactions, as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.


MEASUREMENTS

Dimensions displayed on the KALU website are noted in inches. While we try to ensure that all measurements on our website are accurate, errors may occur.


ACCOUNT INFORMATION

Special features such as viewing a summary of your recent account activity and updating your account information are available after registering with KALU. Simply register or log in by following the My Account link.

Should you choose to register on the Site, you are responsible for maintaining the confidentiality of your login and password information. In the event of a breach of security through your account, you will be liable for any damage caused by the unauthorized use until you notify us in writing of the breach of security and we have had a reasonable opportunity to remedy the unauthorized use. You agree to provide KALU with all assistance necessary to remedy such unauthorized use of the Site caused by a breach of security through your account.


CONTACT INFORMATION

For questions regarding our products or this Site, please email us at info@bykalu.com.

This Purchase Information governs purchases made through bykalu.com.